Frequently Asked Employment Questions

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Document updated/added on 30.04.2020

Topic: Discipline and grievances

How do we know when an employee has raised a grievance?

The Acas Code of Practice on Disciplinary and Grievance Procedures says: “If it is not possible to resolve a grievance informally, employees should raise the matter formally, and without unreasonable delay, with a manager who is not the subject of the grievance. This should be done in writing and should set out the nature of the grievance.” Therefore, formal grievances should be raised by employees in writing, so that you clearly understand a grievance has been raised. However, do watch out for grievances being raised in e-mail correspondence as that still constitutes being in writing. Tip. Even if complaints have been made verbally, don't disregard them if they are about serious and unacceptable behaviour, e.g. bullying, harassment and/or discrimination, as it's not safe under any circumstances to ignore those types of complaint.